Examples of poor feedback:
This year, the government will spend at least $890,000 on service fees for bank accounts that have nothing in them. At last count, Uncle Sam has 13,712 such accounts, each containing zero dollars and zero cents. These are supposed to be closed. But nobody has done the paperwork.(1)
Clarence Prevost, the flight instructor assigned to Moussaoui, began to have suspicions about his student… Prevost was confused as to why Moussaoui would seek simulator time if he lacked basic plane knowledge. After some convincing, his supervisors contacted the FBI, who came to meet with him… Some agents worried that his flight training had violent intentions, so the Minnesota bureau tried to get permission (sending over 70 emails in a week) to search his laptop, but they were turned down. FBI agent Coleen Rowley made an explicit request for permission to search Moussaoui’s personal rooms. This request was first denied by her superior, Deputy General Counsel Marion “Spike” Bowman, and later rejected based upon FISA regulations (amended after 9/11 by the USA Patriot Act). Several further search attempts similarly failed.(2)
WASHINGTON (AP) — An interim report released Tuesday by House Republicans faults the State Department and former Secretary of State Hillary Rodham Clinton for security deficiencies at the U.S. diplomatic mission in Benghazi, Libya, prior to last September’s deadly terrorist attack that killed Ambassador Chris Stevens and three other Americans. Senior State Department officials, including Clinton, approved reductions in security at the facilities in Benghazi, according to the report by GOP members of five House committees. The report cites an April 19, 2012, cable bearing Clinton’s signature acknowledging a March 28, 2012, request from then-U.S. Ambassador to Libya Gene Cretz for more security, yet allowing further reductions.(3)
The above quotes are examples of a problem of feedback in U.S. government processes. They are examples of government processes that are unresponsive to the feedback provided by the real world. Such lack of responsiveness is symptomatic of authoritarian, brute force, systems of governance where power flows from the top down, denying known principles of sound governance. And, these types of systems tend to be standard operating procedure (SOP) for many government agencies, based on a lack of sophistication and refinement of US political processes. They cause financial waste, they prevent followup on terrorist suspects, and they generally produce agencies that fail to either perform their mission well or serve the citizens they were created to serve. Continue reading


